Shop Foreman

Description

Location
:
Cerritos, CA (On site) |
Type
:
Full Time |
Salary Range: $72,000+

Norm Reeves Ford is seeking an experienced, motivated, and hands‑on
Shop Foreman
to lead one of the highest‑volume Ford service departments in California. This position is responsible for leading technicians, maximizing shop productivity, improving repair quality, ensuring Ford warranty compliance, and supporting the Service Team in delivering an exceptional customer experience.

The ideal candidate is not just a great technician—they are a proven leader who develops people, solves problems, and drives results.

• Lead, coach, and develop a team of Ford technicians.
• Monitor technician productivity, efficiency, and repair quality daily.
• Assist technicians with advanced diagnostics and difficult repairs.
• Work closely with Dispatch to balance workloads and maximize shop productivity.
• Manage aging repair orders and reduce shop WIP.
• Improve Fix Right the First Time (FRFT) and reduce comebacks.
• Maintain compliance with Ford warranty requirements, including SPW, LTIS, SSSC, engine and transmission approvals.
• Monitor Multi-Point Inspection (MPI) completion, photo, and video compliance.
• Conduct regular one‑on‑one coaching meetings with technicians.
• Track technician STARS training and certification progress.
• Support and develop Apprentice Technicians through their training program.
• Communicate effectively with Service Advisors, Warranty Administrators, Dispatch, and Management.
• Maintain a safe, organized, and productive shop environment.
• Five or more years of Ford dealership technician experience.
• Strong diagnostic and electrical troubleshooting skills.
• Extensive experience with FDRS, IDS, PTS, Workshop Manual, OASIS, and Ford warranty procedures.
• Valid driver's license with a clean driving record.
• Ability to lead, coach, and motivate technicians.
• Excellent communication and organizational skills.
• Ability to prioritize work in a fast‑paced, high‑volume environment.

We are looking for a leader who:

• Leads by example every day.
• Holds technicians accountable while earning their respect.
• Can teach and develop technicians at every skill level.
• Communicates professionally with technicians, advisors, and management.
• Makes sound decisions under pressure.
• Takes ownership of shop performance.
• Creates a culture of teamwork, accountability, and continuous improvement

• High‑volume Ford dealership with a strong customer base.
• Modern equipment and factory diagnostic tools.
• Ongoing Ford training and leadership development.
• Competitive compensation with a performance‑based bonus plan.
• Opportunity to lead a high‑performing team and make a measurable impact on shop success

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.