Intermodal Operations Manager

The Operations Manager will oversee and optimize the transportation of goods in United States. This role requires expertise in cross-border logistics, regulatory compliance, and intermodal operations to ensure efficient, cost-effective, and customer-focused service delivery.

• Manage daily operations of 53’ domestic containers, ISO tankers, and FTL/LTL shipments.
• Coordinate dispatching, rail billing, ramp scheduling, equipment control, and last-mile deliveries.
• Monitor rail schedules, container ETAs, grounding, LFD, and gate-out activities in real time.
• Resolve rail ramp issues (holds, damage, improper interchange, customs flags).
• Act as primary operational contact for clients (LGE, LGES, Soulbrain, etc.).
• Provide daily tracking reports, delay notifications, and customer updates.
• Handle customer escalations, service recovery, and performance follow-ups.
• Ensure accuracy of B/L, arrival notices, invoices, PODs, T-3, AES filings (as applicable).
• Manage relationships with customers and vendors.
• Negotiate rates, monitor performance, and confirm service capacity.
• Oversee proper handoff between Chicago, Darwin, Laredo, Tacoma, Oakland, and other rail terminals.
• Implement operational SOPs and continuous process improvements.
• Report performance updates to senior management weekly and monthly.

• Bachelor’s degree in Supply Chain, Logistics, Business
• 3+ years in intermodal operations, trucking dispatch, or rail logistics.
• Experience with UP/BNSF/CPKC/FXE operations and rail billing.
• Knowledge of cross-border operations is a plus (but not mandatory).
• Strong knowledge of North America intermodal network.
• Familiarity with TMS systems (Box Links, Caris, Magaya, etc.).
• Good communication and coordination skills.
• Problem-solving under time-sensitive conditions.