Client Services Coordinator

The Client Services Coordinator provides essential administrative and scheduling support to the Home Care Department to ensure efficient daily operations and high-quality client services. This role supports the Community Care Manager in day-to-day operations, including coordinating caregiver schedules, managing communications, maintaining accurate records, and serving as a primary point of contact for clients and caregivers. The Client Services Coordinator plays a key role in supporting continuity of care, regulatory compliance, and timely service delivery in a service-oriented environment.

Qualifications:

• High School Diploma or GED, required
• Minimum of 1 year of experience in an administrative assistant, scheduler, or office support role, preferably in a home care setting.
• Experience managing complex scheduling and coordinating staff coverage.
• Experience providing front-line customer service to clients, families, and team members.
• Excellent computer skills, including proficiency in Word, Excel, scheduling, payroll, billing, and electronic documentation systems; ability to quickly learn new software platforms.
• Ability to work effectively in a high-demand, service-oriented healthcare or office environment.
• General understanding of HIPAA and confidentiality requirements.
• Strong organizational and prioritization skills.
• Ability to establish and maintain positive relationships with clients, families, and team members.

Benefits (dependent upon eligibility):

• Excellent Health, Dental, and Vision plans
• Group Life Insurance
• Pet Insurance
• Employee Assistance Program
• Loyalty Bonuses
• Generous PTO
• 403(b) Retirement Plan

Shift

• Full-time, Non-exempt
• Monday-Friday, 8 AM - 4:30 PM
• On-call rotation, required
• Occasional evenings and weekends as needed

Menno Haven is an Equal Opportunity Employer. Menno Haven provides equal employment opportunities to all team members and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, disability status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.