Senior Financial Services Representative

Senior Financial Services Representative Lincoln Way East Community Office
1712 Lincoln Way East, Chambersburg, PA 17202

Be the Difference in Every Customer InteractionF&M Trust is seeking a motivated and experienced Senior Financial Services Representative (Senior FSR) to join our team at our Lincoln Way East Community Office in Chambersburg. This position is ideal for someone who enjoys helping people reach their financial goals, mentoring team members, and creating exceptional customer experiences.

As a Senior FSR, you will play a key role in branch operations while serving as a trusted resource for both customers and coworkers. You'll combine relationship-building, account servicing, teller expertise, and operational support to help drive the success of the office.

What You'll Be Responsible For Delivering professional, friendly, and accurate service to customers

Processing a variety of financial transactions while maintaining compliance and security standards

Opening and servicing consumer deposit accounts

Assisting with business account needs and branch operational functions

Identifying opportunities to introduce banking products and services that fit customer goals

Acting as an experienced resource and mentor for branch team members

Supporting daily branch operations and ensuring a positive customer experience

Building long-term customer relationships through proactive service and financial conversations

What Makes You Successful You thrive in a customer-focused environment and enjoy building strong relationships with the people you serve. You bring a positive attitude, professionalism, and a commitment to helping customers achieve their financial goals. Successful candidates will demonstrate:

High school diploma or equivalent required

Strong communication and interpersonal skills

Passion for delivering exceptional customer service

Ability to identify customer needs and recommend appropriate solutions

Attention to detail and commitment to accuracy

Confidence discussing financial products and services

Ability to manage multiple priorities in a fast-paced environment

Adaptability and willingness to learn new skills

Collaborative mindset and commitment to teamwork Why F&M Trust?

We believe in investing in our employees through comprehensive benefits, development opportunities, and a positive workplace culture.

Our benefits package includes:

Medical, Dental, and Vision Insurance Paid Time Off available upon hire
11 Paid Bank Holidays each year
401(k) with Company Match up to 6%
Employer-Paid Life Insurance Short-Term and Long-Term Disability Coverage Employee Assistance Program Wellness Initiatives Tuition Reimbursement and Educational Assistance Ongoing Learning and Career Development Opportunities Similar Positions May Be Titled Relationship Banker, Personal Banker, Universal Banker, Lead Teller, Head Teller, Branch Banker, Retail Banker, Banking Representative, Customer Service Representative, Branch Operations Specialist, Financial Services Associate, or Community Banker. F&M Trust is an Equal Opportunity Employer – Disability/Vet

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