Account Coordinator

Duties and Responsibilities

• Utilize our Transportation Management System (TMS) to enter all tracking and tracing information from the carrier and proactively deliver tracking updates
• Upload documents such as Proofs of Delivery (POD’s) and Bills of Lading (BOL’s) into customer portals
• Accept, build, and close loads in the TMS and on customer portals
• Update daily fuel surcharge in loads for customers
• Schedule all pickup and delivery appointments for loads
• Assist with customer communication and updates as needed

• Mastery of attention to detail
• Mastery of multi-tasking
• Comfortable using computer programs including the internet
• Superior organizational skills and time management
• Ability to remain calm under pressure
• Comfortable in a fast pace environment where no two days are the same

• High School Diploma required
• Bachelor’s Degree preferred
• Minimum of 1-year Customer Service Experience or Third-Party Logistics Experience a plus
• 1-2 years of data entry experience preferred
• Previous Sales Experience a plus

Hours:

Monday to Friday, 8:00 AM to 5:00 PM

Location:

On Site Chamblee, GA office

Fitz Mark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment , including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.