Accounting Operations Manager

Gallo Legal Services

Location:

Atlanta, GA (Chamblee)
· On-site

Employment Type:

Full-Time

Reports To:

CEO with Dotted Line to Controller

Team:
Six Direct Reports

Gallo Legal Services is the largest privately owned legal support services firm in Georgia. We provide court reporting, legal videography, trial services, and ancillary litigation support to law firms across the state, nationally, and internationally. We operate across multiple service lines, with approximately 80 employees and a growing network of independent contractors. We have been recognized numerous times by the Atlanta Business Chronicle as one of Atlanta s Best Places to Work, including a first-place ranking in the medium-sized business category.

We are scaling aggressively with a new sales team in place and a significant investment in operational infrastructure. This role is part of that investment.

We have outgrown our current accounting structure. Billing, collections (new role), cash application (new role), and payables currently operate without a dedicated leader connecting the day-to-day transactional work to the broader financial picture. We are a process-driven company, which has allowed the team to function well without dedicated leadership, but we ve reached the point where that s no longer enough.

We have a great team of employees ready for the right person to come in and lead. We need someone to step in, take ownership of the full revenue-to-cash cycle plus payables, and build the systems, accountability, and reporting that a company at our growth stage requires. This is not a maintain-what-exists role. This is a build-and-fix role with real authority and direct access to the CEO and controller.

Full-Cycle Accounting Operations You will lead and manage the complete transactional accounting function, including the billing team, collections (new role), cash application (new role), and accounts payable. You own the accuracy, timeliness, and reliability of the entire cycle from invoice generation through cash collection and vendor payment.

You will manage a team of six, including three billing coordinators, a collections specialist, a cash application specialist, and an accounts payable coordinator. You are responsible for onboarding new team members to standard, documenting training processes, setting clear expectations, conducting regular check-ins, and holding the team accountable for output and accuracy. You will establish and maintain team standards so the department runs consistently.

You will evaluate existing workflows and rebuild what is not working. This means documenting SOPs, eliminating manual workarounds, standardizing procedures across the team, and building processes that hold up as volume increases. If something is broken, you fix it. If something does not exist yet, you build it.

You will build and maintain AR aging reports, collections dashboards, billing throughput tracking, and cash application reconciliation reporting. Ideal condidate will surface issues early and present data clearly.

Our billing is not simple. We bill across multiple service lines with varied rate structures, client-specific billing requirements, and a network of commission-based court reporters. You need to understand this complexity and ensure the team handles it accurately and efficiently.

You will work closely with Scheduling, Production, Sales, and the Controller to ensure billing aligns with service delivery, revenue recognition is accurate, and financial operations support rather than bottleneck the business.

We ve built a collaborative leadership team and a culture where departments work together, not around each other. The right person will value that and contribute to it.

You will deliver clean reconciliations and documentation to support month-end close, working in coordination with the Controller.

This role is ideal for someone who has been in the weeds of billing, AR, or accounting operations…