Customer Service Representative

Job Information

Job Type: Full Time

Bilingual English/Spanish Preferred

Pay: $19-$22 per hour DOE

Benefits: Medical, Dental & Vision, 401k, 401k matching

Purpose of the Position: Customer Service Representative performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. Ensure a culture of safety throughout the site by adhering to all safety policies and procedures. Aids the sales and accounting staff.

Scope of the Position: Responsible for handling front office reception and administration duties, including greeting guests and answering phones, handling company inquiries, and sorting and distributing mail. Process orders and estimates. Taking payments. Coordinating shipping. Process Returns.

• Receives the public and answers questions, in person, by email and by telephone; responds to inquiries from employees, and others and refers, when necessary, to the appropriate manager, co-worker, or department
• Respond to customer inquiries regarding product specifications, features, pricing, and availability
• Composes, types and edits correspondence, reports, memorandum sales orders, estimates, bill of ladings, labels, and other material
• Explain product applications, compatibility, and recommended use
• Assist customers in selecting appropriate products based on their needs
• Communicate product updates, changes, and discontinuations
• Coordinate with Sales and warehouse operations
• Resolve product-related concerns and elevate complex issues when necessary
• Maintain up-to-date knowledge of company products and services
• Follow all office policies and procedures
• Process customer payments
• Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting high quality customer service

• High School Diploma/GED required
• Bilingual Preferred
• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with enough grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and teammate support needs
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Ability to operate basic office equipment, including computers, printers, scanners, copiers, and multi-line phone systems.