Assistant Property Manager - Regency Square

Description

Join our team at General Services Corporation, where we have provided First Class Service since 1971. As a valued member of our GSC family, you will be part of a supportive and encouraging network that thrives on collaboration and open communication. We believe in nurturing your skill growth and aspirations for professional development.

Full-time

• Accountable for the property budget as set forth in Company guidelines
• Leasing apartments at optimum rent levels and keeping vacancies to a minimum
• Converting walk‑in prospects into secured leases
• Converting telephone calls and emails to appointments
• Maintaining a waiting list and following up on waiting list applicants
• Follow up on Guest Cards by letter, telephone, and email
• Screening applicants to include requesting and reviewing credit reports, employment references, and rental references
• Lease preparation
• Move‑in orientations
• Maintain Move‑in List
• Handle subleases, renewals, extensions, and vacating notices
• Preparing prospect kits, move‑in kits, move‑out kits, and other promotional materials as needed
• Promoting Preferred Employer Plan
• Maintain the Resident Renewal Program
• Proactively solicit residents' input and opinions regarding their residency in our community
• Making recommendations regarding resident programs and/or policies to Management
• Strategizing to maximize resident retention
• Facilitating a resident environment that permits peaceful and quiet enjoyment
• Working in partnership with our residents and the community at large to determine solutions and to accomplish goals
• Maintaining a twenty‑one‑day letter file and initiating relevant letters
• Leasing Office Operations: ensure policy and procedure are followed
• Maintaining a professional and attractive appearance in the rental office and model: plants, accessories, and furnishings
• Daily file maintenance
• Answering telephones
• Arranging utility connections and disconnections and maintaining the utility ledger
• Walking vacant and inspecting ready units as necessary
• Walking the property and performing property work as needed
• Follow up on general complaints to include pet violations, resident handbook violations, auto violations, noise violations, and other miscellaneous resident complaints in compliance with Customer Service Program and philosophy
• Collecting delinquent rent
• Checking apartments for skips using the delinquency as a reference
• Handling move‑out processing
• Maintaining Availability Roster
• Coordinating with service on turnover scheduling; setting availability dates
• Working delinquencies
• Entering resident rent payments into MRI and making bank deposits
• Reviewing all paperwork prepared by leasing staff
• Enforcement of guest card procedures and follow up
• Informing proper authority of trespassers and solicitors on property
• Assisting with and promoting social activities as needed
• Other duties as assigned

Education: High School Diploma or equivalent.

Experience: Outstanding sales ability and one year of leasing experience in a computerized environment. Supervisory experience preferred.

• Ongoing skills necessary to perform job description items
• Positive interpersonal
• Problem‑Solving: analyzing
• Recognizing boundaries
• Being courteous
• Recognizing options/flexibility
• Following up to closure
• Exercising good judgment
• Working calmly under pressure
• Organizational skills
• Ability to work with people
• Sales abilities
• Ability to supervise and motivate people
• Computer knowledge - Microsoft Word/Excel
• People‑oriented
• Enjoyment in working with people
• Openness to learning and change
• Integrity
• Positive attitude
• Motivation
• Initiative
• Responsible
• Must have command of the English language
• Must have a valid driver’s license within the state of residency and proof of automobile insurance. Must provide own transportation
• Some weekend work required
• Support the Company's efforts to prevent and/or eradicate crime in accordance with the attached addendum

• New Hire Customer Service
• Fair Housing
• Customer Service Refresher
• Emergency Response
• Employee Rights Training
• Management Skills Training Train the Trainer
• Apartment Quality Standards
• Basic Accounting
• Management Philosophy
• Rental Collections
• Rental Operations I and II
• Sales Marketing…