Lead Tax Examining Technician

WHAT IS TAXPAYERS SERVICES? A description of the business units can be found at: https://(Use the "Apply for this Job" box below). Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services Electronic Products and Services Support (EPSS) & E-Help Desk Operations REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

SPECIALIZED

EXPERIENCE:

GS-8 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position must include:

• Applying the methods, precedents, and guidelines related to Electronic filing of applications and returns and utilization of e-services products;
• Researching or investigating problems that require reconciling and reconstructing incomplete information, searching for required information, or performing actions of similar complexity;
• Communicating information orally or in writing with external customers;
• Meeting and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position;
• Using interviewing techniques to obtain and exchange information under sensitive conditions, e.g., reporting and disclosure requirements;
• On-line electronic filing systems, research materials, technology, tools, and processing procedures, e.g., data security, EHSS systems, their interrelationship and function;
• IRS web-based products and services, Privacy and disclosure, suitability and compliance.

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
• TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-5, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks.
  
  There is no TIG restriction for GS-02, 03, or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards.