Customer Sales Associate

Where is the work

On-Site (5 days)

Step into the role of Customer Sales Associate and become the trusted advisor that our customers rely on when they visit our Trane Supply stores! Your expertise and knowledge will be invaluable as you assist customers with their various needs, from resolving parts or equipment issues to delivering high-quality parts and solutions in a timely fashion. To excel in this role, you will need to have a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem‑solving skills.

Taking ownership of the order management process will also be crucial in ensuring smooth transactions and customer satisfaction. Embrace this opportunity to make a positive impact and be the go‑to person for our valued customers!

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add‑on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding parts and supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane products, offerings, and promotions to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Execute quote and order management processes with a high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assist with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

• High school diploma or general education degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast‑paced, customer‑focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

$41,000.00 - $82,809.99

Exception Hourly

Yes

No

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

• Benefits kick in on day one for you and your family, including health insurance and holistic wellness programs that include generous incentives – we dare to care!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401(k) match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Yes. The company designates certain roles as safety sensitive. Safety sensitive roles may require that you pass additional drug screening.

We are an equal‑opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.