FRONT DESK Receptionist​/Switchboard Operator

Position Summary

Manage and facilitate the facilities’ incoming telephone calls and transfer calls effectively. Project and maintain a professional image to callers, as well as visitors, staff, and patients entering the building. Process intake paperwork & inquiries utilizing established policies. Type and copy various facility materials.

• Answer all incoming telephone calls in a pleasant, professional manner.
• Transfer calls efficiently and effectively.
• Communicate with visitors, staff, vendors and patients in a professional courteous manner at all times. Answer questions related to the facility in a helpful manner.
• Record all messages accurately and neatly.
• Assist inquiries/patients with appropriate admission paperwork. Notify assessment of the completion of paperwork.
• Ensure all visitors follow the proper sign‑in procedure.
• Receive patient’s belongings—log and tag items ensuring they get to the proper unit.
• Monitor the lobby frequently so patients/visitors are taken care of promptly.
• Maintain work area in a neat, clean and orderly manner.
• Work with staffing coordinator to ensure vehicle log is maintained, vehicles are signed out and in appropriately by all staff.
• Coordinate sign‑in/sign‑out of IPASS and Pavilion Gas credit cards.
• Coordinate mailing and monitor postage stock, mail correspondence. Add postage to meter as needed.
• Attend department meetings and training sessions.
• Run the lunchbox system for employee meals.
• Run and distribute Midas reports as needed.
• Ensure all assessment calls are answered promptly, this includes following the process for weekend.

Education:

High School diploma or equivalent required.

Experience:

One year experience as receptionist/administrative assistant or position relevant to customer service preferred.

Other knowledge/skills:
Excellent written and verbal communication skills. Use of office equipment, i.e., computer, copy machine, fax, telephone. Ability to work with customers in a fast-paced environment with multiple tasks required.