Senior Product Manager - Card Account Participant Services; CAPS

Senior Product Manager - Card Account Participant Services (CAPS)

Senior Manager, Product Management (PXDP
55)

Product management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Card Account Participant Services (CAPS) is the business‑enablement engine powering Capital One’s next‑generation lending strategy. Historically, credit card ecosystems have been designed around a rigid, single‑account‑holder paradigm. CAPS transforms this legacy approach, turning Capital One into a dynamic, multi‑user platform. By revamping how we recognize, manage, and service everyone tied to an account—from primary cardholders and authorized users to business managers, legal guardians, and third‑party contacts—CAPS unlocks the ability to build market‑leading, collaborative financial products.

We handle the shared infrastructure of relationship management, allowing front‑end digital channels to focus entirely on designing winning customer experiences. Our strategy creates a powerful corporate multiplier: we drive immediate revenue by optimizing multi‑user experiences on current infrastructure, while building a scalable, low‑cost framework to future‑proof Capital One’s financial products.

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game‑changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

• At least 5 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Salaries for part‑time roles will be prorated based on the agreed number of hours to be regularly worked.

• Chicago, IL: $182,500 - $208,300
• McLean, VA: $200,700 - $229,100
• New York, NY: $219,000 - $249,900

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.