Office & Operations Lead

We are seeking a proactive, organized Office & Operations Lead to take ownership of our front office, customer communication, and daily operational flow. This role is ideal for someone who is confident, detail-oriented, and able to manage multiple priorities while keeping operations running smoothly.

• Oversee day to day office operations and workflow
• Serve as a primary point of contact for customer communication and issue resolution
• Coordinate tasks and communication between customers and team members.
• Manage scheduling, case flow, and prioritization of work
• Support and guide team members to keep operations on track
• Take ownership of problems and ensure they are resolved.

• This is a structured, organized role with established processes in place
• At times, multiple priorities may arise at once, requiring flexibility and strong prioritization

• Strong organization and attention to detail
• Confident communication, especially with customers
• Ability to take initiative and follow through without constant direction

• Experience in office operations, coordination, or team support preferred.

• Competitive hourly pay (commensurate with experience)
• 100% employer-paid health insurance
• Paid Time Off (PTO)
  • PTO includes vacation, sick time, and holidays
• Full-time, stable position