Dispatcher, Business

Job Overview

Our Material Handling group is seeking a full‑time Service Dispatcher at the Montgomery, IL branch. This position is first shift, Monday to Friday, and offers hourly pay ranging between $20 and $26 based on experience.

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast‑paced environment and looking to take your career to the next level? If so, join our award‑winning team.

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus additional benefits)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

• Dispatch technicians to handle service requests and preventive maintenance (PM)
• Take, record and prioritize customer calls for service requests
• Compile and complete customer summary invoicing
• Organize and file paperwork for the department
• Maintain technician time log
• Answer internal and customer service calls
• Weekly payroll time card entry
• Open and close work orders, including accurately recording story lines into each order
• Help with invoicing and accounts receivable assistance
• Run and monitor PM throughout the month
• Track PM reports and audit completed work for weekly meetings
• Schedule PM for technicians
• Provide WIP assistance to dispatch proper technician to customers
• Monitor and assign fleet service calls
• Monitor fleetmatics to ensure technicians are on time at field accounts
• Generate reports (PM completed, overtime, non‑productive clocking, first start tracking, tracker audits)
• Assist technicians with technical data
• Incorporate Alta's guiding principles into daily activities
• Perform other duties as assigned

• Previous dispatching, warranty administrative, or mechanical experience is highly preferred
• Strong technical knowledge base to answer technician questions
• Strong computer skills and working knowledge of Microsoft Word, Excel and Outlook; previous ERP experience is a plus
• Excellent verbal and written communication skills
• Excellent time‑management skills and ability to communicate with all levels of coworkers and customers
• Language skills – intermediate reading, writing and speaking in safety and maintenance documentation
• Mathematical skills – basic proficiency with arithmetic and measurements using U.S. units
• Reasoning ability – basic application of common sense to follow detailed instructions and address problems in standardized situations

• Regularly sit, use hands, talk and hear; frequent reaching with hands; occasional standing, walking, climbing, balancing, stooping, kneeling, crouching or crawling
• No special vision requirements
• Regularly lift up to 10 pounds; frequently lift up to 25 pounds; occasionally lift up to 50 pounds
• Work near moving mechanical parts and be exposed to fumes or airborne particles

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact  immediately.