Defined Client Manager II - Virtual

About the Role

The Defined Benefits Senior Client Manager is the main client contact for complex deliverables and new products. They provide expert consultation, shape decisions, and uncover revenue growth opportunities by understanding client needs deeply. Additionally, they work with internal teams to convey Alight’s stance on legislative changes and engage in strategic client discussions.

• Serving as subject matter expert on defined benefit regulations, compliance requirements, and industry best practices. Effectively consult and present to external executive leader roles on plan design, administrative considerations, and legislative landscape.
• Staying informed about market trends, legislative changes, and emerging technologies in the retirement benefits space.
• Utilizing expert knowledge of DB to work with the client on difficult plan issues. Then provide guidance on complex plan changes or projects.
• Managing in‑year revenue growth with a focus on project work and upselling existing scope.
• Managing the client contract and preserving contract margins including SLA adherence and E & O negotiations.
• Partnering with Oversight & Excellence to reduce total cost by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, and leverage scale.
• Collaborating with Renewal Executives and Client Leader to prepare renewal. This includes gauging the pulse of key stakeholders and decision‑makers to expand or upsell current solution offerings.
• Communicating regularly with clients at senior and executive levels of the organization on client delivery.

• 5+ years of experience in defined benefit plan administration.
• 5+ years direct experience in client relationship management and project management.
• Possess the ability to work with and influence all areas of the client delivery business, across all stakeholders, and to best meet the outcomes for the client.
• Possess the ability to anticipate the needs of client based on extensive DB and client knowledge. Identify and lead team through changes, supporting the goals of the client.
• Possess effective communication and influencing skills on domain and technical matters, internally and externally.

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country:
Applicants for employment in the country in which they are applying must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

• Minimum: 75,000.00 USD
• Maximum: 95,000.00 USD

Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non‑discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package;

for specific details on our benefits package, please visit [Wellbeing and Benefits Selector Page - Alight].