Practice Manager - Managed Services

Overview:
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast‑to‑coast and global advantage in major regions of the U.S. and many of the world’s leading financial centers — New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP deliver professional services in accordance with AICPA Code of Professional Conduct and applicable laws, regulations and professional standards.

Baker Tilly US, LLP is an independent licensed CPA firm that provides attest services. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services. Baker Tilly International is the worldwide network of independent accounting and business advisory firms, with 43,000 professionals and combined revenue of $5.2 billion.

• Enable operational excellence across assigned service line by driving process efficiency, supporting change adoption and ensuring consistent execution of strategic and operational initiatives.
• Partner with leadership and Enterprise Solutions & Operations (ESO) teams to deliver operational excellence, scalable growth, and continuous improvement.
• Support operationalization of processes, tools and operating models to build consistency, scalability and alignment with firm standards.
• Coordinate execution of operational initiatives and process improvements, ensuring timely delivery and alignment with business objectives.
• Identify operational gaps and opportunities to improve efficiency, enhance team effectiveness and support best‑practice adoption.
• Act as point of coordination for operational escalations across the engagement lifecycle (e.g., engagement setup, contracting, resourcing, compliance and financial processes).
• Ensure adherence to operational processes, internal controls, firm policies, engagement documentation requirements and operational standards to promote integrity and mitigate risk.
• Assist in implementing, adopting and change‑enabling new processes, technologies, reporting tools and operational initiatives.
• Support implementation of strategic initiatives, operational changes, system implementations and process transitions; translate strategic priorities into action plans and support execution of key business objectives.
• Coordinate and cascade firm, service line and practice communications to promote alignment, transparency and engagement.
• Collaborate with ESO teams (Finance, Resource Management, Talent Management, Enterprise Technology, Legal, Client Operations) to improve operational effectiveness and system utilization.
• Support weekly, monthly, quarterly and annual business meetings, operational reviews and leadership planning activities.
• Develop presentation materials, reporting and communications aligned to business strategy and operational priorities.
• Partner with Finance to interpret firmwide dashboards and reporting, identify financial trends, risks and business implications.
• Review operational performance indicators (chargeable hours, utilization, overtime, engagement profitability, travel and controllable expenses) to support decision making.
• Monitor project quality and engagement lifecycle compliance requirements (Accounts Receivable, Work in Process, engagement documentation, contracting).
• Support expense management activities related to employees, subcontractors, vendors, software and subscriptions.
• Respond to operational and financial risks, trends and outliers through follow‑up coordination, analysis and issue resolution support.
• Consolidate operational insights and reporting to support business health monitoring and leadership decision making.
• Partner with Resource Management and leadership to support staffing alignment and operational readiness.
• Review business pipeline reporting and identify potential staffing constraints, resource gaps or operational risks.
• Support recruiting priorities based on business strategy, staffing demand, growth projections and skillset needs.
• Coordinate onboarding activities for new team members, including experienced hires, campus hires and acquisitions.
• Support integration and stabilization efforts related to…