Software Product Manager, AI

Overview

Chamberlain Group (CG) is a global leader in intelligent access and a Blackstone portfolio company. Powered by our myQ technology, we enable secure access for millions of homeowners, businesses, and communities worldwide. Our flagship brands, Lift Master and Chamberlain, are found in 51+ million homes, with 14 million+ people relying on the myQ app daily. We are seeking a Software Product Manager, AI to lead the definition, development, and delivery of AI-powered features across the myQ ecosystem.

This role sits at the intersection of software and engineering to create intelligent experiences that enhance safety, security, and convenience for our customers.

• Own the AI product roadmap:
  Define vision, strategy, and prioritized initiatives for AI-driven features, ensuring alignment with company objectives.
• Identify customer needs and value:
  Leverage user research, analytics, and competitive benchmarking to shape AI use cases that deliver meaningful value and support subscription revenue growth.
• Measure impact:
  Establish success metrics, monitor feature adoption, and iterate to improve accuracy, performance, and customer satisfaction.
• Bridge product and engineering:
  Partner with product, data science, and engineering teams to translate business goals into technical requirements and product deliverables.
• Drive execution:
  Write clear product requirements, manage backlogs, and ensure timely delivery of features through agile development practices.
• Evaluate technology tradeoffs:
  Collaborate on build vs. buy decisions, model selection, and infrastructure needs for scalable AI deployment.
• Cross-functional leadership:
  Work with design, operations, security, legal, and business stakeholders to ensure AI features are reliable, trustworthy, and aligned with brand standards.

• Develop, communicate, and implement a vision and roadmap for one or more product portfolios to deliver a best-in-class software experience and achieve business objectives (user acquisition, engagement, retention, market share, profitability).
• Lead the new product development process within the Connected Services team from concept through commercialization, including voice of customer research, requirements, marketing planning, value proposition, and tracking financial performance.
• Deliver flawless user experiences across customers, partners, and dealer-facing products.
• Support achievement of P&L objectives for the business unit, driving profitability, volume growth, and market share; execute product and services plans.
• Lead cross-functional collaboration to develop and deliver connected services for the product portfolio; uncover real-time consumer insights and drive user experience requirements.
• Ensure product portfolio visions and roadmaps align with business unit strategy, balancing fast-paced development with sustaining product support and insight-driven decisions; align software strategy with hardware and solutions strategy to deliver compelling user experiences.
• Develop and implement portfolio strategy, brand, and channels; partner with BU product, marketing, sales, and customer experience to build go-to-market plans and end-to-end operational plans to drive profitability and scale the business.
• Serve as a Product Owner, owning end-user connected experiences, and leading cross-functional development teams.
• Advise senior leaders on go-to-market partnerships, including inorganic activities to support growth and connectivity strategy.
• Represent the company with major customers, competitors, trade associations, government agencies, and professional groups.
• Ensure compliance with health and safety guidelines and protect the company’s information confidentiality.

• Bachelor’s degree in Computer Science, Engineering, Data Science, Business, Marketing, or a related field.
• 5+ years of product management experience in software, with 2+ years focused on AI/ML products.
• Strong understanding of GenAI, machine learning concepts, data pipelines, and cloud infrastructure.
• Experience with agile methodologies, product backlog management, and user-centric product design.
• 5+ years in…