Customer Success Manager, Paradox

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Workday is seeking a Customer Success Manager for its Paradox team, focusing on franchise and high-volume hiring clients. This role involves building strategic partnerships to achieve business outcomes like improved hiring speed and candidate conversion. Responsibilities include developing success plans, providing training and support, troubleshooting issues, and managing client relationships to drive adoption, renewals, and expansion. The ideal candidate has 5+ years of experience in customer success or account management, with a strong background in SaaS implementation and HR/recruiting software.

Experience with franchise models and integrations with payroll, HCM, or onboarding platforms is preferred. This hybrid role is based in Scottsdale, AZ.

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other.

Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back.

In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Come join the Paradox team at Workday! Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform. Paradox's AI assistant streamlines tasks like screening for
minimum qualifications, instantly scheduling interviews, answering common candidate questions, and more through simple, frictionless mobile, chat, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software. The Franchise Customer Success team partners with a diverse portfolio of high-volume, distributed employers, including large global brands and franchise operators across restaurant, retail, hospitality, convenience, and service industries.

We help customers deliver scalable, consistent, and localized hiring experiences across corporate, regional, franchisee, and location-level teams.

About the Role

As a Client Success Manager on the Franchise team, this role is responsible for partnering and building strategic partnerships with a portfolio of franchise and high-volume hiring customers.

You will help customers achieve measurable business outcomes across onboarding, adoption, optimization, support coordination, renewals, and expansion.

Responsibilities:

• Partner with franchise, multi-unit, and high-volume hiring customers to develop success plans that align Paradox capabilities with business priorities such as hiring speed, candidate conversion, application completion, manager efficiency, and hiring-process consistency.
• Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives
• Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
• Provide troubleshooting and product support to quickly resolve any open issues identified
• Proactively monitor clients’ success and adoption and continuously…