Real-Time WFM Analyst: Scheduling & Forecasting
Job in
Champaign, Champaign County, Illinois, 61825, USA
Listed on 2026-08-15
Listing for:
Alight Solutions
Full Time
position Listed on 2026-08-15
Job specializations:
-
Business
Job Description & How to Apply Below
Alight Solutions in the United States seeks a motivated WFM Real Time Analyst (RTA) to help ensure client service levels through real-time scheduling, forecasting, and task coordination. You will work with agents and Operations Managers to adjust calendars, run daily tasks, and monitor intraday performance in a fast-paced environment.
The role requires strong math, Excel and CRM proficiency, plus experience in call centers.
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