Customer Service Rep Champaign, IL

It's a great time to join AAA The Auto Club Group!

Job Type: Full time

Exempt/Non Exempt:
Hourly

Why Choose a Career with the AAA The Auto Club Group (ACG)

• Established brand that has been around for over 100 years. Our members know and trust us!
• Branch Offices house travel, membership, insurance sales and support employees
• You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent Opportunities to Build a Career Path:

The Member Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:

• Other Branch positions – Field Insurance Sales Agent, Travel Agent or
• Other Departments such as:
• Call Centers (ERS, Sales and Service, etc.)
• Automotive Services
• Claims
• Underwriting and more

The Auto Club Group is seeking prospective Member Representative who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

• Provides sales and support services in person and by phone to Members, including greeting, servicing, selling memberships, member benefits awareness
• Provides cashiering services
• Provides administrative support to travel and/or Insurance departments including some outbound calling
• Other duties as assigned

• Our Auto Club Group Member Rep's earn a competitive hourly rate ($19.00 to $21.50) with a potential of earning sales incentives. Also, our rep's can earn unlimited commissions on AAA Membership, and Credit Card sales.
• Corporate Incentive Plan Bonus every year dependent on performance.
• 3-5% Yearly merit raises dependent on individual performance.
• Member Rep's receive 100% backing from one of America's most trusted brands to include paid training and career growth opportunities.
• Career growth opportunity examples:
  Field Service Representative, Insurance Sales Agent, Travel Agent, Performance Coach, and Membership Development Specialist.
• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • 401k Match up to 6%
  • Medical
  • Dental
  • Vision
  • Paid Time Off (PTO) – 12 days for the first year, 10 company paid holidays per year, 3-5 CEO days per year, and 2 floating holidays per year
  • Complimentary AAA Membership
  • Tuition Reimbursement – $5,000 per year

• High School Diploma or equivalent

• Working in a customer focused environment
• Providing customer focused service and timely solutions to problems
• Microsoft Office applications
• Taking personal responsibility in seeking solutions to problems
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

• Passion and enthusiasm for working with people
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Work effectively in a team environment
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Work under pressure in a high volume, fast paced customer service environment

Schedule:

Monday - Friday 8:30 AM - 5:30 PM. 40 hours a week. 1 hour lunch break.

This is 100% an in‑office position. Employees will service ACG members in‑person and are based on site in an ACG branch facility.

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA…