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Customer Service Rep Call Center / Support

Call Center Performance Lead

Job in Champaign, Champaign County, Illinois, 61825, USA
Listing for: Pavlov Media, Inc.
Full Time position
Listed on 2026-02-21
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support
Salary/Wage Range or Industry Benchmark: 45000 - 85000 USD Yearly USD 45000.00 85000.00 YEAR
Job Description & How to Apply Below
A leading telecommunications firm in Champaign, Illinois, is looking for a Call Center Lead to oversee operations and improve customer service quality. This role involves monitoring performance metrics, coaching agents, and collaborating with teams to enhance workflows. Ideal candidates have over 3 years of call center experience, strong coaching and data analytic skills, and a passion for customer service. Competitive salary, comprehensive benefits, and opportunities for growth are offered.
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