Service Delivery Coordinator

Key Responsibilities & Duties

• Serve as the main liaison between customers and contractors for fiber‑related service needs
• Schedule and coordinate fiber installations, maintenance, and burials
• Proactively monitor and manage service delivery timelines to ensure customer satisfaction
• Address and resolve service‑related issues quickly and effectively
• Maintain detailed records of service activities and customer interactions
• Collaborate with internal departments to ensure a smooth customer experience
• Report daily to Pavlov Media’s corporate headquarters

We are looking for a highly organized, detail‑oriented, and customer‑focused professional who thrives in a fast‑paced environment. The ideal candidate is someone who takes ownership of their work, communicates clearly, and is driven by a passion for delivering exceptional service.

• Exceptional Communication
  
  Skills:
  
  Able to communicate clearly and professionally with customers, contractors, and internal teams
• Strong Organizational Abilities:
  Comfortable managing multiple schedules, priorities, and deadlines with accuracy

• Problem‑Solving Mindset:
  Proactive, resourceful, and able to think critically under pressure
• Customer‑First Mentality:
  Committed to providing a smooth and positive experience for all customers
• Adaptability:
  Comfortable working in a dynamic environment with changing priorities
• Technical Aptitude:
  Basic understanding of fiber networks, telecom, or utility service delivery is a plus
• Team
  
  Collaboration:
  
  Works well across departments and with external partners to maintain service excellence
• Professionalism and Accountability:
  Reliable, trustworthy, and takes pride in high‑quality execution

• Experience in service coordination, customer support, dispatching, or project coordination
• Familiarity with scheduling platforms, ERP systems, or ticketing software
• Background in telecommunications, construction coordination, or a similar service‑driven industry
• Feedback Collection:
  Gather and report customer feedback to help improve services and products

The salary range for this position is $20 – $24 per hour. Actual base pay will depend on the candidate’s primary work location and other factors such as relevant skills and experience.

• 15 company paid holidays
• 3 weeks PTO
• Medical, Dental, Vision starting day one
• 401K with company match
• Health and Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational and professional reimbursement
• Short‑ and long‑term disability benefits

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.