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Customer Relations Coordinator - SONIC
Job in
Champaign, Champaign County, Illinois, 61825, USA
Listed on 2026-06-13
Listing for:
Inspire
Full Time
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
SONIC®, America’s Drive‑In®, is part of the Inspire Brands family of restaurants. Inspire is a multi‑brand restaurant company whose portfolio includes more than 8,300 Arby’s, Buffalo Wild Wings, and SONIC locations worldwide.
ShiftTuesday–Saturday 7:30 am–4:30 pm, including four in‑office days a week.
Responsibilities- Answer Sonic customer contacts and resolve issues, primarily via phone and email.
- Improve customer satisfaction by actively listening, accurately categorizing contact reasons, and responding accordingly.
- Provide accurate responses by participating in daily departmental communications and staying current on products and promotions.
- Multitask using multiple databases to research and respond to inquiries.
- Recognize escalating trends and problem‑solve potential root causes quickly.
- Ensure data/report integrity by understanding tools and business information needs.
- Identify, communicate, and timely escalated contact trends to appropriate business units for proactive response and resolution.
- 4‑year degree preferred.
- Previous customer‑service experience.
- Demonstrated ability to troubleshoot and problem‑solve.
- Ability to listen, talk, and type simultaneously.
- Sonic or QSR restaurant experience preferred.
Base hourly pay range: $16.75 – $25.13 per hour. Pay is based on experience, education, training, and location. Hourly rates may vary by state/local minimum wage. Overtime is paid in accordance with applicable law and Inspire Brands policy.
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