Customer Relations Coordinator - SONIC

SONIC®, America’s Drive‑In®, is part of the Inspire Brands family of restaurants. Inspire is a multi‑brand restaurant company whose portfolio includes more than 8,300 Arby’s, Buffalo Wild Wings, and SONIC locations worldwide.

Tuesday–Saturday 7:30 am–4:30 pm, including four in‑office days a week.

• Answer Sonic customer contacts and resolve issues, primarily via phone and email.
• Improve customer satisfaction by actively listening, accurately categorizing contact reasons, and responding accordingly.
• Provide accurate responses by participating in daily departmental communications and staying current on products and promotions.
• Multitask using multiple databases to research and respond to inquiries.
• Recognize escalating trends and problem‑solve potential root causes quickly.
• Ensure data/report integrity by understanding tools and business information needs.
• Identify, communicate, and timely escalated contact trends to appropriate business units for proactive response and resolution.

• 4‑year degree preferred.
• Previous customer‑service experience.
• Demonstrated ability to troubleshoot and problem‑solve.
• Ability to listen, talk, and type simultaneously.
• Sonic or QSR restaurant experience preferred.

Base hourly pay range: $16.75 – $25.13 per hour. Pay is based on experience, education, training, and location. Hourly rates may vary by state/local minimum wage. Overtime is paid in accordance with applicable law and Inspire Brands policy.