Licensed Customer Service Representative; Insurance - Peoria, IL

Job Overview

It’s a great time to join AAA The Auto Club Group! Join the team committed to driving your career forward. This role supports the Insurance Agency and members as a Field Insurance Service Representative.

• Perform retention calls, process applications, renewals, amendments, and resolve customer problems.
• Sell membership and financial products, provide price quotes, and factor in applicable rules and discounts.
• Take insurance payments (initial, installment, lapse, or reinstatement) and process monetary transactions.
• Respond to insurance inquiries, explain product features, and promote Auto Club Group services.
• Refer to agent and recognize cross‑sale opportunities within existing members’ policies.
• Conduct outbound promotional and retention call activities per management request.
• Participate in a team environment to promote customer satisfaction and consistent service.
• Receive and resolve member/customer complaints, seeking management assistance as necessary.
• Help generate insurance revenue through office events and community activities.
• Prepare insurance proposals, policy changes, transfers, and billing clarifications; update electronic member information.
• Verify new business applications and refer members to other lines of business.

• Current Property & Casualty Insurance license.
• Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling/servicing Auto Club Group membership products.
• High School Diploma or equivalent.
• Experience in customer‑focused service, handling insurance policies, processing applications, renewals, and amendments.
• Strong customer service and sales skills, ability to promote company products and services.
• Proficiency with Microsoft Office and insurance systems (e.g., PPS, POS, IMS, IPM).
• Ability to analyze member needs, prepare rate quotations, and organize sales plans.
• Effective team player and independent worker with minimal supervision.
• Strong communication skills, precise monetary calculations, and ability to work under pressure in a high‑volume environment.
• Willingness to work irregular hours including weekends, holidays, and community events.

• Starting hourly wage of $23.00 - $25.50 per hour based on experience.
• Comprehensive benefits: medical, dental, vision.
• 401(k) match, paid parental leave, adoption assistance.
• Paid time off (PTO), company holidays, CEO days, floating holidays.
• Paid volunteer day annually.
• Tuition assistance, professional certification reimbursement, and other professional development opportunities.
• AAA membership discounts, perks, and rewards.

The position is located in a temperature‑controlled office environment with willingness and ability to work irregular hours, including weekends, holidays, and community events.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

All applicants will be required to consent to a background and drug screen per position requirements.