Customer Service Representative

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

• Strong communication skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• Some retail or counter sales experience preferred
• High school education; 2 year or 4 year degree preferred

The expected rate of pay for this position is between $18.00 - $22.00 per hour, depending on experience.

Monday through Friday - 7:00 AM to 4:00 PM.

• Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage
• Flexible Spending Accounts
• Disability Benefits at no cost
• Profit Sharing Plans
• 401(k) Savings Plan with company match
• Paid Vacation & Sick Days
• Paid Holidays
• Paid Wellness Day
• Volunteer with Community Time Off
• Predictable Work Schedules (no weekends or nights for most roles)
• Employee Recognition Program
• Educational Reimbursement and Career Development Programs

Benefit eligibility may vary across locations and roles, so be sure to check with your recruiter for more information.

Equal Opportunity Employer / Veteran / Disabled.