Branch Customer Service Represnetative - Champaign, IL

Job Type

Full time

Hourly

Location:

Champaign, IL (on-site)

Monday through Friday, 8:30AM - 5:30PM

Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

• Member Service & Sales:
  Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
• Lead Generation & Promotions:
  Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Customer Support & Problem Resolution:
  Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
• Cashiering & Payment Processing:
  Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
• Branch & Team Support:
  Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
• Additional Responsibilities:
  Perform other duties as assigned.

• High School Diploma or equivalent
• Customer
  
  Experience:
  
  Experience working in a customer-focused environment and delivering timely, helpful solutions.
• Problem Solving & Ownership:
  Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
• Digital Confidence:
  Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.
• Organization & Prioritization:
  Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

• People-First Service Mindset:
  Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.
• Communication & Teamwork:
  Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.
• Accuracy & Attention to Detail:
  Perform basic mathematical calculations accurately to support monetary transactions.
• Adaptability & Pace:
  Work under pressure in a high-volume, fast-paced customer service environment.
• Schedule Flexibility:
  Work irregular hours, including holidays and weekends, and participate in community events when needed.

• This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.)

• Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.

• Health & Wellness
  • Medical plans with multiple coverage options, including HSA eligibility.
  • Prescription drug coverage.
  • Dental and vision benefits.
  • Employee Assistance Program (confidential support services).
• Financial Protection & Insurance
  • Company-paid basic life insurance.
  • Optional supplemental life insurance and dependent coverage.
  • Short-term and long-term disability coverage.
  • Critical illness, accident, and pet insurance options.
• Retirement & Savings
  • 401(k) plan to support long-term financial goals
    • 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
    • Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
    • Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
  • Health Savings…