Education Trainer

SURS (State Universities Retirement System) serves 61 employers across Illinois, including state universities, community colleges, and state agencies. The organization provides comprehensive benefit services to over 255,000 members worldwide. With offices in Champaign and Naperville, SURS employs more than 185 individuals dedicated to supporting its members. SURS plays a vital role in assisting members with their retirement plans and benefits.

If you are passionate about
helping others learn
, enjoy
simplifying complex topics
, and want to play a central role in
organizational transformation
, this position offers the opportunity to make a lasting impact.

As a Benefits Education Trainer, you will
design
and
deliver high-quality training programs
that equip staff with the knowledge, tools, and confidence to serve members accurately and efficiently. This role is especially critical as we continue implementing our new pension administration system and strengthen operational excellence across the organization.

You’ll work in a mission-driven public organization that values collaboration, innovation, and service, with strong benefits, stability, and meaningful work that supports members throughout their careers and retirement.

Apply at Career Center | Recruitment

• Design, develop, and maintain training curriculum, materials, job aids, and reference guides
• Deliver engaging instructor-led and technology-supported training sessions
• Utilize multiple training methods and learning technologies, including a Learning Management System (LMS)
• Tailor content to various learning styles and levels of experience
• Develop onboarding programs in collaboration with Human Resources and team managers

• Partner with a Product Manager and project teams to develop and deliver system training
• Prepare staff for User Acceptance Testing (UAT), parallel testing, and go-live readiness
• support change readiness efforts through structured Organizational Change Management (OCM) activities
• Introduce new system functionality and reinforce understanding of enhancements

• Coach and guide employees on operational protocols and best practices
• Partner with benefit teams to create and maintain standard operating procedures
• Assist in developing quality assurance guidelines and performance metrics
• Provide constructive feedback and support continuous improvement efforts
• Conduct raining needs assessments
• Measure training effectiveness using evaluation tools and feedback mechanisms
• Maintain training records and provide reports to leadership
• Stay current on adult learning trends, pension legislation, and training best practices
• Continuously refine curriculum based on feedback, system updates, and process improvements

• Bachelor’s degree in Education, Human Resources, Organizational Development, Training & Development, Business, Communications or a related field
• Experience developing and delivering training

• Experience administering or utilizing a Learning Management System (LMS)
• Familiarity with ADKAR or similar Change Management frameworks
• Professional certification in training and development such as APTD, CPTD, or similar
• Experience developing and delivering training within benefits, pension, financial services, insurance, or public-section environments
• Experience supporting training for large-scale system implementations

• Ability to translate complex processes into clear, actionable learning content
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Skill in analyzing information and evaluating results to choose the best solution and solve problems.
• Ability to work independently and exercise judgment in order to analyze and investigate a variety of questions or problems
• Strong facilitation and presentation skills
• Analytical mindset to assess learning gaps and operational trends
• Collaborative approach to cross-functional partnerships
• High level of professionalism and adaptability in a changing…