Library Associate Adult Services

Description

Under the supervision of the Adult Services Manager, this position assists customers of all ages at our public service desks with information and reference questions; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies including those in The Studio makerspace; prepares displays and demonstrates library resources; helps plan, prepare, and execute programming for adults.

Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable about popular books, movies and current technology and is eager to assist library customers.

• Monday: 8:30am – 5:30pm
• Tuesday and Wednesday: 8:30am – 5:00pm
• Thursday and Friday: 12:30pm – 9:00pm
• Weekend Rotation Every Third Weekend:
  Saturday: 8:30am – 6:00pm;
  Sunday: 11:30am – 6:00pm (Off the Wednesday before the working Saturday and off the Monday after the working Sunday)

Open until filled, with first review of applicants on May 18, 2026.

• Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
• Assist with questions on software, makerspace tools, and other technology related needs to customers of all ages
• Maintain current awareness of developments in technology as they relate to libraries and library users, including knowledge of mobile and handheld devices
• Answer informational and basic reference questions for customers of all ages
• Assist with planning and executing programs/events
• Coordinate and contribute content to internal staff and public webpages
• Assist with training and supervision of library volunteers
• Assist with training staff and volunteers
• Monitor and address customer behavior to ensure a safe and welcoming environment
• Participate in departmental and library-wide training and activities, including technology and safety training
• Provide excellent internal and external customer service
• Other duties as assigned

• Exceptional customer service skills and commitment to public service
• Ability to work with library customers and staff in a consistently friendly and efficient manner
• Knowledge of and interest in books (print and electronic), music, television series, and movies
• Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
• Excellent oral and written communication skills
• Proficiency with workplace productivity software, including skills in Microsoft Office Suite
• Some experience with a library catalog or automation system
• Some knowledge of library procedures, methods, techniques
• Ability to issue guidance and ensure compliance with the Library’s Rules of Conduct and policies
• Ability to coordinate the work of others, including volunteers
• Ability to perform routine clerical and record-keeping tasks
• Ability to maintain reliable attendance and regular schedule
• Ability to maintain a varied schedule, including day, evening, and weekend rotations
• Good vision and hearing to effectively engage with customers
• Manual dexterity to operate computer and phone equipment
• Physical ability to lift library materials weighing up to 40 pounds, to push fully loaded carts of library materials, and setup for library events/programs
• Satisfactory pre-employment background check

• Bachelor degree required
• Customer service experience in a public library will be preferred
• Knowledge of Spanish and/or French is helpful
• Any combination of experience and training which provides the required knowledge, skills and abilities

The Champaign Public Library offers a comprehensive benefit package to regular full- and part-time employees that includes paid sick leave, vacation, and nine paid holidays each year. Employees working 29 hours or less are not eligible for health insurance. Other benefits include health and life insurance, participation in the Illinois Municipal Retirement Fund pension plan, and access to a variety of other programs, such as dental and vision insurance, Employee Assistance Program, and deferred compensation plans.