Service Reliability Engineer

Overview

Job reference: 11202

PRS Facility

Location:

EMD HQ LaGrange, IL - 400

Job Title: Service Reliability Engineer

Job Purpose:

The Service Reliability Engineer is a technical role focusing on ensuring the reliable performance of locomotive systems and components. The role drives product performance improvements through applied knowledge and skills on tasks/projects related to the products we design, manufacture, sell, and provide services for. The position involves independent judgment, decision-making, and creativity. Responsibilities include answering technical questions from customer representatives, supporting and leading continuous improvement projects, driving Reliability Centered Maintenance investigations, recommending product or process improvements, developing and publishing Service Documentation, and providing regular updates/presentations to internal and external customers.

This position interfaces with Field Service, Warranty, Sales, Supplier Quality, and Production/Production Quality teams.

Req : 11202

Company

Description:

Progress Rail stands at the intersection of legacy and innovation, driving the future of rail. Progress Rail delivers a portfolio of railway products, services, and technologies worldwide. In 2006, Progress Rail joined Caterpillar Inc.

• College degree with a major in Engineering, Engineering Technology, or equivalent training/experience.

• Works with various rail line services (domestic and international) to collect, understand, and analyze locomotive component/system performance.
• Utilizes internal and external tools such as Intelli Train / Uptime, LTS, SAP, Power
  
  BI, and customers' systems.
• Coordinate and consult with Design Engineering, Field Service, Supplier Quality, and Production to gather information to understand and analyze locomotive component/system failure data.
• Provide information to and collaborate with Service Reliability and Product Line Fleet Management teams to support fleet and product improvement initiatives.
• Actively monitor and track performance of improvements after implementation.
• Generate locomotive component metrics report-outs utilizing appropriate data sources.
• Assist in and/or lead the identification, investigation, and resolution of product reliability and performance issues.
• Communicate status of product performance and problem resolution to Progress Rail management and field personnel.
• Support technical design reviews.
• Create, review, and approve Service Documentation, such as Service Advisories, Maintenance Instructions, Troubleshooting guides, and Modification Instructions.

• Ability and/or experience resolving complex electrical and/or mechanical problems.
• Understanding of engineering theory and principles of design.
• Ability to read engineering drawings and sketches.
• Understanding of design / manufacturing process.
• High level of interpersonal skills required to work effectively with others.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office software, particularly Excel.
• High level of analytical ability where problems are complex.
• Knowledge of fundamental statistics.
• Knowledge of fundamental data analytics and visualization.
• Basic locomotive knowledge.
• Passion for problem solving and continuous improvement.
• Willingness to travel to support projects as needed.

• Experience with EMD locomotives.
• Knowledge of locomotive shop practices.
• Knowledge of locomotive database information.
• Functional knowledge of the railroad's locomotive tracking computer system.
• Six Sigma Green Belt or higher.
• Knowledge of Shainin Red X methodologies.
• Project management experience and/or training.
• Willing to travel on extended basis (domestic and international).

• Motion – Office setting with occasional walking, standing, stooping, and bending.
• Vision/Hearing – Prolonged desk work and computer use; ability to communicate effectively with internal and external customers.
• Work Environment – Temperature-controlled environment.
• Emotional Demands – Liaise with multiple levels within the organization; manage multiple priorities.
• Safety – Not a…