Terminal Handler; Slot Machine Technician

Job Description

Location: Illinois (Multiple Route Locations) (Northern Illinois)

Job Type: Full-Time

Company: Elite Gaming Midwest

We are a growing video gaming terminal (VGT) route operator in Illinois, dedicated to providing top-tier service, compliance, and performance across our network of gaming locations. We are seeking a reliable and skilled Terminal Handler (Slot Machine Technician) to join our team.

The Terminal Handler is responsible for the installation, maintenance, troubleshooting, and repair of video gaming terminals (slot machines) across multiple locations. This role ensures machines are fully operational, compliant with Illinois Gaming Board regulations, and delivering optimal performance.

• Install, configure, and remove video gaming terminals (VGTs) at licensed establishments
• Diagnose and repair hardware, software, and network issues
• Perform preventative maintenance and routine inspections
• Respond to service calls in a timely and professional manner
• Ensure compliance with all Illinois Gaming Board regulations
• Maintain accurate service logs, maintenance records, and inventory tracking
• Handle cash boxes and assist with drop processes (as required)
• Coordinate with location staff and internal team members
• Maintain uptime and minimize machine downtime across assigned route
• Assist with new location setups and terminal upgrades

• Previous experience with slot machines, VGTs, or gaming equipment preferred
• Strong mechanical and electrical troubleshooting skills
• Basic networking knowledge (routers, modems, connectivity)
• Ability to use diagnostic tools and software
• Valid driver’s license and clean driving record
• Ability to lift up to 75 lbs and work on feet for extended periods
• Strong attention to detail and organizational skills
• Ability to pass background check (required for gaming license)

• Experience working with Illinois VGT systems
• Familiarity with Illinois Gaming Board compliance standards
• Technical certifications (electronics, IT, or similar)
• Experience in route-based service roles

• Competitive hourly pay ($20 - 28/hour based on experience)
• Overtime opportunities
• Company vehicle or mileage reimbursement
• Health and dental insurance (after 90 day probationary period)
• Paid time off (after 90 day probationary period) and holidays (6)
• Growth opportunities within a rapidly expanding company

• After a period of 3 years employees become eligible to be included into a revenue share for operational employees once a threshold of location count has been reached (at any level)

• Field-based role traveling between multiple locations
• Fast-paced, hands-on work environment