Manager, Centralized Accounts

Benefits That Matter

• A culture that provides you with a sense of belonging
• Competitive pay that values your contributions
• Incentives designed to reward your achievements
• Paid flexible PTO to disconnect or celebrate life milestones
• Paid 14+ holidays, including your birthday, to disconnect and celebrate
• Paid Parental Leave that begins after 90 days
• Paid volunteer time off to give back to your community
• Monthly workshop weeks; fewer meetings & more collaboration
• Robust health plan options that begin within at least 30 days of your employment
• Monthly phone reimbursement
• Wellness allowance and perks, including a yearly subscription to a meditation app
• An environment that provides you a voice to share your perspectives
• Employee Assistance Program (EAP) for access to confidential support services
• Company retirement options including 401(k) + matching & Roth account option

The Centralized Account Manager (CAM) will be responsible for the administrative processes for their assigned portfolio and executing the daily activities related to accounts payable, accounts receivable, delinquency process, and assisting with the monthly financial process. The CAM will leverage available tools and systems to maximize efficiency and automation in their role, and partner closely with accounting, Elise

AI, Resio, Entrata, Yardi and other internal and external stakeholders to optimize results and meet performance expectations.

• Execute on the strategy and goals related to centralized AP & AR and provide real-time feedback on best practices and processes
• Design and implement new workflows and automation as needed for AP & AR efficiency of their assigned portfolio to align with company financial goals.
• Effectively manage rent collection process for assigned portfolio and achieve property delinquency goals under 1%
• Ensure updated and accurate records of tenant ledgers in Entrata
• Work closely with the Community Manager on eviction process to post notices in accordance with state and local law
• Has a keen understanding of company policies, property lease contracts, and state and local laws regarding the delinquency and eviction process for their assigned portfolio
• Fosters positive resident relationships
• Prepare and analyze monthly financials, tracking trends and making recommendations to optimize portfolio performance.
• Oversees FMO process, including dispute resolution, to ensure security deposits are assessed and applied to the resident’s final ledger in Entrata
• Lead cross-functional initiatives to improve vendor management systems and establish company-wide best practices for financial reporting
• Pilot new tools and technology and provide feedback as requested

• At least five (5) years of experience in property management, finance, or business operations, with direct oversight of accounts payable, accounts receivable, delinquency management, and financial reporting.
• A minimum of two (2) years in a leadership or senior financial role, such as an Associate or Assistant Community Manager, overseeing financial workflows, compliance, and process automation.
• Exceptional communication skills, with the ability to convey financial insights, collaborate across departments, and provide strategic recommendations to optimize portfolio performance.
• Proven customer service expertise, ensuring resident satisfaction while enforcing financial policies, resolving disputes, and managing collections with professionalism and compliance.
• Advanced proficiency in property management software and automation tools, such as Entrata, Yardi, Real Page, Elise
  
  AI, or similar platforms, to enhance financial efficiency.
• A strong analytical mindset, capable of identifying financial trends, customizing workflows, and leveraging automation to improve operational performance.
• A comprehensive understanding of financial management principles, including budget forecasting, AP/AR reconciliation, delinquency tracking, and compliance with local and federal regulations.
• A bachelor’s degree in finance, accounting, business administration, or a related field, or equivalent work experience in property management and financial operations.