Broker Operations Associate

M1 Finance has created a personal wealth‑building platform made for the modern era, uniting personal perspective and automated ease. We seamlessly combine free investing and low‑cost borrowing all in one intuitive, automated Finance Super App, and we’re driven by a mission to empower personal financial well‑being. We believe that financial well‑being is fundamental to overall well‑being, and we strive to deliver products that are simpler, smarter, and stronger than those created by our boring, entrenched, and slow‑moving competitors in the personal finance industry.

We are looking for a motivated operations professional who has experience handling brokerage middle office functions. This position will be responsible for covering multiple aspects of the trade lifecycle and maintenance of customer accounts and security master data to ensure a seamless trading experience for customers. Ideally, the candidate will have prior experience owning these functions daily and a keen eye for creating operating efficiencies and optimizing processes.

The individual needs to be a team player, willing to help where needed even if they are not an expert on the subject. They need prior experience working within financial services, preferably at a Fin Tech, within operations, customer service, or compliance. Bonus points if you have experience or proficiencies in data analytics programs that use SQL and/or Python.

• Take ownership of critical daily functions such as Trading, Account Reconciliations, and CAT (Consolidated Audit Trail) reporting.
• Run Trade Windows and monitor health of routing systems and venues.
• Troubleshoot, manage, and resolve issues associated with trading, corporate actions, account maintenance, etc.
• Perform daily, weekly, and monthly account and security master maintenance tasks.
• Manage operational compliance and risk monitoring process, such as margin risk monitoring, best execution analysis, CAT reporting etc.
• Execute relevant Written Supervisory Procedures to comply with all SEC and FINRA rules.
• Collaborate with peers across Invest Operations to support all middle office (Broker Ops) and back office (Clearing Ops) functions.
• Partner closely with Customer Service to investigate and resolve client escalations.
• Help create, document, and maintain processes for different business functions within the Invest Operations team.
• Collaborate with strategy, product managers and engineering on projects to help launch, improve, and scale Invest Operations processes and systems and contribute to overall success of M1.
• Perform other responsibilities as required.

• FINRA Series 7
• FINRA Series 63 or Series 66 (or willing to acquire)
• Experience developing processes, meeting deadlines, and paying close attention to detail.
• Analytical, metrics and data‑driven mindset.
• Strong communication skills, with the ability to work cross‑functionally and communicate with leadership.
• Ability to successfully manage multiple concurrent objectives, assignments, and deadlines, while achieving expected results.
• Ability to learn quickly and be intuitive to solve difficult problems.
• Team player who enjoys collaborating and will take the initiative to own tasks.
• Experience or proficiency using SQL and/or Python, a plus.

Salary range - $70,000 - $85,000

• Competitive Pay and Stock Options
• Comprehensive health, dental, vision, disability, and life insurance
• Retirement benefit with employer match
• Unlimited PTO
• Transparent and open communication with leadership

M1 is an equal opportunity employer and values diversity across the company. M1 does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.