Quality Assurance Reviewer

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, interview or for any other activity related to the hiring process, please let us know. Examples of reasonable accommodation include, but are not limited to, changes to the application process (if possible), providing documents in an alternate format, using a sign language interpreter or using specialized equipment.

To obtain a reasonable accommodation during the hiring process, you need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under “My Documents → Additional Documents” for each application.

Any questions on reasonable accommodations can be directed to Central Management Services Disability Resource Center ability

ResCen or call .

The State of Illinois does not provide employment visa sponsorship (e.g. H-1B) or extensions of OPT for F-1 students. To be considered, applicants must be currently authorized to work in the United States on a full‑time basis.

In compliance with the Illinois Equal Pay Act, the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not based on an applicant’s wage or salary history. Please do not include wage or salary information in your resume or other application materials.

Under direction, performs comprehensive, detailed, analytical and investigative review of case records and call recordings on State and Federal Assistance cases. Conducts reviews with an assigned geographic location for compliance with SNAP, state regulations and DHS rules. Conducts interviews with public assistance recipients, relatives, and staff to verify information. Analyzes data and prepares reports with recommendations for improvement. Travels as required, including overnight stays.

• Performs comprehensive, detailed analytical and investigative reviews of live calls, recorded calls, and electronic case records to determine compliance with agency services, SNAP regulations, Medicaid and cash program regulations, state regulations and DHS procedures to improve program access and operations, reduce expenditures and avoid quality control errors.
• Conducts interviews with public assistance recipients and responsible relatives.
• Analyzes data accumulated from reviews and prepares reports on outcomes and findings using Microsoft Office Suite to determine error trends and provide recommendations to management to improve outcomes.
• Reviews, studies, and applies federal and state policies, procedures and regulations as well as DHS policies and procedures governing public assistance programs included in the review.
• Participates in special programs required to test proposed procedures, methods or systems designed to improve department operations before permanent implementation.
• Performs other duties as required or assigned that are reasonably within the scope of the duties enumerated above.

• Knowledge, skill and mental development equivalent to completion of four years of college with coursework in one of the behavioral sciences.
• Two years of professional experience in casework or a related area.

• Three years of professional experience administering a supplemental nutrition assistance program.
• Two years of professional experience working with public assistance programs including a supplemental nutrition assistance program.
• Two years of professional experience working with policies, rules and procedures for public or private organization.
• Two years of professional experience utilizing public assistance interviewing techniques.
• Two years of professional experience examining and…