Community Services Coordinator

At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.

Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our Community Services Coordinator and help us make a lasting impact on the future of healthcare.

This position is embedded in our school-based health center (SBHC). It will support both outreach and care coordination functions, helping students and families access all our services and address social needs. The position works under the direction of the Marketing & Fundraising Manager to promote the utilization and visibility of our services.

• Care Navigation & Advocacy.
  • Assist students and families in navigating healthcare and school systems.
  • Connecting families to essential services such as behavioral health, medical, psychiatry and dental.
  • Works with case management to refer for assistance with housing, food, and transportation.
  • Support scheduling, consent forms, and follow-up communication.
• Communication & Collaboration.
  • Serve as a liaison among families, SBHC staff, school personnel, and external providers.
  • Ensure coordination of care across multiple systems and services.
  • May be asked to translate as needed.
• Community Engagement & Outreach.
  • Promote awareness of the School-Based Health Center among students, families, and school staff.
  • Assist with marketing initiatives, school events, and social media content in partnership with the Marketing and Fundraising Manager.
• Administrative Support.
  • Help reduce non-clinical burdens on providers by assisting with referrals, insurance paperwork, and patient follow-ups.
• Professional Learning.
  • Participate in regular training, mentoring, and peer learning as directed by the Marketing Manager.
  • Contribute ideas for improving access and engagement among underserved students and families.

• Experience in case management, care coordination, education, outreach, or community health.
• Excellent communication, organization, and interpersonal skills.
• Cultural competence and commitment to health equity.
• Ability to build trust and rapport with diverse students and families.
• Comfort working in school settings and navigating confidentiality (HIPAA/FERPA).
• Associate or bachelor's degree in social work, education, communications, public health, or a related field or equivalent work experience.
• Experience with outreach, public engagement, or marketing in a community setting.
• Knowledge of health and human services available in Champaign County.

• Bilingual (Spanish) language required.

• Medical
• Dental
• Vision
• 401k with employer match
• FSA
• Vacation
• Sick Leave

Proposed salary range: $16.00 to $18.00 per hour

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Completed background check and drug screen required prior to start date.