Pharm Tech - AMS

Overview

The AMS Pharmacy Technician supports the AMS pharmacist in the provision of pharmaceutical care to all patients enrolled in the Anticoagulation Management Services (AMS) program. Under direct supervision of the AMS pharmacist, the AMS technician performs non-clinical and administrative functions essential to program operations. Responsibilities include but are not limited to: answering incoming phone calls and routing or escalating concerns to the pharmacist appropriately, entering prescription refill requests, scheduling INR appointments and completing INR reminder calls, entering external INR lab results, maintaining and entering patient data on new and existing patients, AMS enrollment and renewal orders, provider changes, contacting outside facilities to obtain INR results or medication information, calling patients with normal INR results and gathering general, non-clinical patient information.

AMS technician will promptly alert AMS pharmacist when patient responses or information require clinical triage or pharmacist intervention. Additional duties may be assigned as needed.

• Certifications:
  
  Certified Pharmacy Technician Not Required
  - Student Pharmacist or Licensed before 1/1/2008 - Exempt/Not Required;
  Licensed Pharmacy Technician within 60 days of license application
  - Illinois Department of Financial and Professional Regulation (IDFPR);
  Certified Pharmacy Technician within 2 years of license issue date (IL) - Varies
• Education:
  
  ,
• Work Experience:
  
  Pharmacy technician

• Manage high volume of incoming telephone calls by prioritizing, routing, and escalating calls according to departmental workflows and policies.
• Communicate with patients, families, pharmacies, providers, and other healthcare facilities as appropriate, and gather non-clinical patient information.
• Accurately and efficiently verify patient demographics and update patient information in Electronic Medical Record.
• Demonstrate clear and timely documentation to support encounters with patients. This includes messaging to providers and pharmacists using EPIC work list and in-basket functionality.
• Maintain patient schedule for upcoming INR lab tests including scheduling date of lab and order specific lab test. Ability to verify future patient appointments and ability to validate physician schedules.
• Follow step-by-step departmental instructions and algorithms for navigating patient care.
• Will work collaboratively with the AMS pharmacist to facilitate ongoing patient education on warfarin therapy.
• Assist AMS pharmacist with contacting patients with current lab results and follow-up calls, including assessment questions, and relaying appropriate warfarin dosing instructions as provided by the AMS pharmacist.
• Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing.
• Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the pharmacist.
• Complete medication reconciliation - Review medication list and update dosages.
• Ability to communicate to the AMS pharmacist any urgent needs of high risk patients that are calling and seeking medical advice; and elevate calls to AMS pharmacist when appropriate.
• Assist with development and maintenance of training materials and participate in special projects not requiring clinical decision-making capacity as assigned.
• Telephone messages/patient encounters as assigned.
• Coordinate AMS renewal and enrollment orders.
• Other tasks as assigned by AMS pharmacist.
• Responsible for INR Home Montoring requests and communications between home monitor companies and provider offices.

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