Room Service Associate​/Call Center Associate

Room Service Associate/Call Center Associate

Room Service Associates are responsible for delivering meals to patients and guests with a cheerful and excellent service attitude following the approved method of service.

Department:
Food and Nutrition

Hours:

Full-Time, 36 hours a week required

• Assists in restocking coolers, plates, flatware, cups, etc.
• Assists wherever needed in the Room Service operation – taking patient meal orders, etc.
• Confirms the patient’s identity by checking  and verifying patient name and date of birth.
• Delivers guest trays and collects payment.
• Demonstrates knowledge of all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet.
• Ensures that all foods are covered, labeled, dated and timed in accordance with HACCP guidelines.
• Ensures “Always Very Satisfied” service. Uses good judgment in addressing/ resolving any patient complaints.
• Functions as part of a team that ensures delivery of food to patients within approved time of 45 minutes.
• Inventories, stocks and maintains the PAR levels for the unit refrigerators with snack/food items as required to meet patient needs during hours Room Service is not available.
• Maintains a clean, safe and sanitary work environment as established by all regulatory agencies.
• Maintains a friendly and cheerful demeanor at all times while on duty.
• Records and monitors all quality control indicators.
• Returns soiled trays after meal service from soiled cart.
• Transports patient Room Service carts to units and delivers meals to patients following the approved method of service and using key customer service scripting.

Food Handlers Certificate (within 30 days of hire) - Sarah Bush Lincoln

Required:

Food Handlers Cert within 30 days of hire

Pay:
Based on Experience, starting at $16.54 an hour
* 1,000 sign on bonus

Estimated Compensation Range $16.54 - $25.24 Pay based on experience

Career development is available through continuing education and on-site training, so come grow with us! We are striving to be the employer of choice in the area. Employees reap the benefit of our work culture which is steeped in professional and personal development programs. We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers.

We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program-- all designed to help staff achieve their goals.