Front Desk Agent at Hilton Brand Hotel

Job Description

About Us: At Hilton-branded hotels within the Garnet Hotels portfolio, we believe in warm hospitality, efficiency, and creating a seamless guest experience. We manage multiple properties across the U.S. and are currently seeking a reliable, friendly, and detail-oriented Front Desk Agent to join our team and represent the front line of guest service.

• Greet guests with professionalism and a warm, welcoming attitude
• Check guests in and out using Hilton’s property management system (OnQ preferred)
• Handle guest requests, complaints, and room assignments
• Answer phones, manage reservations, and provide information about hotel amenities
• Process payments and maintain accurate records
• Collaborate with housekeeping and maintenance teams for smooth operations
• Uphold Hilton brand standards at all times

• Previous front desk or hospitality experience preferred (Hilton brand experience is a plus)
• Excellent communication and customer service skills
• Ability to work flexible shifts, including weekends and holidays
• Familiarity with front desk systems or willingness to learn
• Strong attention to detail and ability to multitask
• High school diploma or equivalent required

• Competitive hourly pay
• Hilton employee discounts
• Career growth opportunities within Garnet Hotels
• Supportive work environment
• On-site training provided

• Full-time / Part-time options available
• Shifts may vary (morning, evening, overnight)