Federal Solution Architect - Emergency Call Handling

Overview

Company Overview: At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

Connect with a career that matters, and help us build a safer future.

Department Overview: Motorola Solutions helps people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is meaningful, impactful, and cutting edge. We are the Best. Motorola Solutions is a world leader in professional mobile communications systems with an emphasis on mission-critical digital mobile communication systems for Government & Public Safety customers.

As the Emergency Call Handling (ECH) Federal Solution Architect, you will serve as the Design Authority for complex ECH system implementations, ensuring technical integrity and operational excellence across all project phases. You will be accountable for the detailed operational design of the system, including equipment selection, call flow architecture, and network configuration. This role integrates a comprehensive suite of products across applications, directory services, IP/telephony networking, security solutions, servers, and storage on diverse hardware and virtualization platforms.

You will collaborate with Project Managers, Sales Engineers, Channel Partners, and customers, providing expert consultation and strategic guidance for Emergency Call Handling deployments.

This role requires collaboration with multiple teams to deliver high-quality ECH deployments and ongoing support, including coordination of meetings, resources, and technical oversight for all project resources.

• Serve as the primary Design Authority, ensuring overall technical integrity and stability of the deployed ECH solution.
• Lead detailed Operational Call Flow Design meetings with project teams and customers, on-site and remotely.
• Conduct detailed Call Flow design based on customer requirements, assessing benefits and risks of proposed solutions.
• Develop and manage critical project documentation, including the Detailed Post Sales Design document (VESTA).
• Gather and validate technical requirements essential for successful deployment.
• Perform site walks (remote or onsite) to confirm solution requirements and evaluate the installation environment.
• Collaborate with the Project Manager and customer to coordinate meetings and resources.
• Support the System Staging team and participate in, approve, and execute Methods of Procedure (MOPs).
• Ensure successful cutover and final deployment of Motorola ECH solutions.
• Collaborate with technical support and product teams to analyze and resolve defects during deployment and maintenance.
• Provide collaboration and technical oversight for all resources supporting the project.
• Provide technical support and mentorship to junior team members.
• Proactively maintain and enhance subject matter expertise across the ECH portfolio.

• Experience deploying and integrating complex IP and TDM telephony products and systems.
• Expert knowledge of PBX and telco analog, digital, and SIP-based technologies.
• Strong TCP/IP networking expertise, including IP subnetting, switching, and routing.
• Ability to manage the implementation and integration of digital voice and data networks.
• Familiarity with security frameworks and processes (NIST/DoD RMF, NIST 800-53, FedRAMP) and POAM processes.
• Proven experience leading complex projects as a consultative representative.
• Excellent communication skills, with the ability to translate complex designs for non-technical audiences.
• Ability to work with cross-functional regional management, peers, and senior stakeholders, including customers.
• Strong analytical and problem-solving skills for challenging customer situations.
• Experience in Public Safety Applications (PSAP environment) preferred.
• Deep…