Field Service Engineer ; CT - Northeast Ohio​/Cleveland Ohio Area

Job Overview

Senior Field Service Engineer performs on‑time and accurate Preventative Maintenance in one or more modalities of equipment. Works independently to troubleshoot and perform moderately complex repairs. Leads equipment installations and drives customer satisfaction through Service Excellence.

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system.
• Perform troubleshooting, service repairs and installations of moderate complexity.
• Lead communications with customers and serve as escalation point for customer related concerns, including installations.
• Own customer issues from dispatch or identification of issue to resolution.
• Lead installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on‑demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction.
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and metrics and ordering parts.
• Partner with the customer and/or the sales team to recommend value‑added services that will help the customer run their business more efficiently.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues.

• Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment.
• Or high school diploma/GED and 6 years of relevant experience.
• Technical capabilities in CT modality including troubleshooting, repair and installation.
• Valid driver’s license.
• Experience with web applications as well as Microsoft suite of products.
• Legal authorization to work in the U.S. required.
• Availability after hours and/or on rotating on‑call schedule including weekends.
• Ability to manage multiple, competing priorities while maintaining customer satisfaction.

• Ability to lift, carry, push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. GE Health Care will only employ those who are legally authorized to work in the United States for this opening.