Business Architect Senior Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

As a Senior Manager, you will lead a team of technology enablement experts, data analytics professionals, and process redesign specialists. You will collaborate with IT partners, legal technology engineers, and knowledge engineers responsible for optimizing AI systems for transactional workflows. You will provide strategic direction, performance oversight, coaching, and professional development to support the strategic direction and growth of Allstate’s legal technology product portfolio and process redesign work for corporate legal teams.

Your responsibilities include defining and executing the product vision, strategy, and roadmap to align with business objectives and customer needs. Collaborating with cross‑functional teams, stakeholders, and executives, you will lead the strategic vision for the legal technology architecture and development of legal systems embedded within Allstate’s Legal Department. You will also lead technology transformation work, including contract lifecycle management, intake, compliance, ELM, and other legal operations‑led process improvement initiatives, including workflows and automation for intake, approvals, document generation, and data capture, to drive significant efficiency gains and enable legal teams to operate in a more scalable, structured, and self‑service model.

You will lead in a fast‑paced environment to build reliable, auditable, and data‑based AI‑native and agentic systems using LLMs that integrate human-in-the-loop review. You will advance Allstate’s Legal Technology and Artificial Intelligence initiatives by designing, implementing, and managing solutions that enhance productivity and business workflows. You will work closely with attorneys, Information Technology, Knowledge Management, and other internal stakeholders to build scalable tools, evaluate emerging technologies, and support the adoption of artificial intelligence solutions throughout the law department.

Additionally, you will be accountable for achieving business outcomes, enhancing the value of the product portfolio, and fostering the professional growth of team members through mentoring and development programs.

• Partner with technology teams to make decisions about technical feasibility and whether to build or reuse products.
• Evaluate legal‑AI vendors and agent platforms, distinguish substance from marketing, run pilots with measurable success criteria, and advise on build‑vs‑buy decisions.
• Collaborate with stakeholders within and outside the organization, presenting as the product expert for designated product areas to field teams and at events.
• Engage in discovery and test‑and‑learn activities to quickly validate assumptions and determine capability or solution direction to achieve business results.
• Identify opportunities for improvement, optimization, and reuse within the business architecture while adhering to design principles and user experience standards. Monitor budgets and operational effectiveness, and devise strategies for adjusted courses of action as needed.
• Evaluate alternatives and consider service and business implications in decision‑making processes.
• Provide mentorship and guidance to less experienced Digital Business Architects to support their career progression, with the opportunity for advancement into supervisory roles.
• Lead the development and recommendation of new techniques and processes to foster innovative solutions.
• Lead the strategic alignment and delivery of consistent customer and employee experiences across all Allstate corporate entities, fostering applicability and reusability.
• Evaluate and strategize key performance indicators (KPIs) to measure the effectiveness of product initiatives and inform the…