IT Operations Manager – Vulnerability Management, Endpoint Technology

Responsibilities

• Lead efforts to identify inefficiencies, bottlenecks, and duplicated work across vulnerability and endpoint operations
• Redesign workflows to improve speed, quality, scalability, and transparency
• Establish and monitor operational metrics focused on outcomes and risk reduction
• Partner with operational leaders to embed improved processes into day‑to‑day execution
• Champion modernization efforts that shift teams from manual, reactive work toward automated, outcome‑driven operations
• Identify opportunities to leverage automation and emerging technologies to improve vulnerability remediation and operational effectiveness
• Partner with engineering and platform teams to deliver sustainable, enterprise‑aligned solutions
• Leverage strong knowledge of Microsoft and endpoint ecosystems to improve lifecycle management and system stability
• Collaborate with endpoint, security, and platform teams to improve supportability and user experience
• Provide clear communication on strategy, progress, risks, and outcomes to stakeholders and leadership
• Establish governance practices that balance speed, accountability, and compliance
• Act as a connector across teams to surface systemic issues and enable timely resolution

• Bachelor’s degree, or equivalent work experience
• At least 7 years of experience in technology operations, IT service management, or enterprise production environments
• Experience supporting or managing production systems in a large‑scale, complex environment
• Demonstrated ability to lead teams, prioritize work, and deliver results aligned to business objectives
• Experience modernizing or improving legacy operational processes
• Working knowledge of vulnerability management, endpoint operations, or information security practices
• Experience with Microsoft technologies and endpoint management platforms (e.g., Intune or similar tools)
• Familiarity with IT service management concepts, including incident, problem, and change management
• Experience applying automation or process improvement techniques to reduce manual effort and operational risk
• Strong communication skills with the ability to engage technical teams and senior leadership