Senior Lead Analyst, Implementation

Responsibilities

• Lead 15–25 customer migration projects end-to-end by setting clear timelines, deliverables, and budgets while proactively managing risks.
• Develop and maintain granular project plans for every migration, ensuring each milestone—from data extraction to final SaaS go-live—is tracked with precision.
• Conduct detailed training and consultation sessions to guide customers through configuring our SaaS offerings, sharing best practices to ensure a seamless experience.
• Maintain a comprehensive understanding of our products and enhancements to proactively educate customers on new features and functionalities.
• Interface with internal technical teams to facilitate smooth integration and troubleshoot issues within the overall project timeline.
• Serve as the primary point of contact for customers, swiftly addressing any issues or concerns to maintain high levels of satisfaction and success.

• At least one year in a similar role, ideally within the financial services or banking sector.
• Proven experience managing software implementations from inception to completion, with a focus on adhering to detailed project plans.
• Previous experience advising and training customers on the optimal use of software solutions and industry best practices.
• Proven ability to stay organized and maintain extreme attention to detail while overseeing a large volume of software projects simultaneously.
• Ability to quickly grasp new technologies and communicate complex concepts to non-technical audiences, answering feature-related questions with clarity.
• Proven aptitude for working seamlessly with both internal and external teams to reach shared goals.
• Comfortable working in a dynamic startup environment, adapting to changing priorities and tight deadlines.