Lead Digital Technical Specialist

Responsibilities

• Define and enforce PAL system standards, including structure, attributes, and lifecycle
• Ensure consistent PAL logic and behavior across domains (DNA, PSE, Service, etc.)
• Govern the PAL data model and canonical object definition
• Partner with engineering teams to ensure scalable, reliable implementation
• Oversee integration with core components, including PAL Engine (logic execution), Applications (Control Center, Inform, Direct), and AI services
• Ensure PALs are technically correct, operationally consistent and scalable across dealers and use cases
• Drive alignment on the PAL lifecycle (creation, update, execution, feedback)
• Define and enforce governance for PAL updates, versioning, and data consistency

• Customer Focus:
  Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Effective Communications:
  Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Systems Thinking:
  Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
• Business Intelligence:
  Knowledge of business intelligence; ability to utilize business processes and technologies for gathering, storing, analyzing, and providing access to data that helps the organization make better business decisions.
• Application Design, Architecture:
  Knowledge of application design and architecture principles and practices; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.
• Data Warehousing:
  Knowledge of how to collect data from different information sources and distribute them to users; ability to simplify information systems and make sound business decisions.
• Systems Software Infrastructure:
  Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.
• Technical Troubleshooting:
  Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.