Deskside Support Technician
Job in
Champaign, Champaign County, Illinois, 61825, USA
Listed on 2026-08-03
Listing for:
Insight Global
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Compensation: $24-28hr W2 - depending on level of experience
Onsite 5 days a week in Champaign, IL
JOB DESCRIPTIONWe are seeking an experienced Deskside Support Technician (Level 1–2) to provide high-touch, in-person IT support to employees, including executive (C suite) users. This role is critical to ensuring a seamless end-user experience across hardware, software, and device lifecycle management in a Microsoft-centric environment
Key Responsibilities- Provide in-person, deskside technical support for end users (Level 1–2 issues)
- Deliver white-glove IT support to C suite and senior leadership, ensuring minimal disruption and high professionalism
- Troubleshoot and resolve hardware and software issues across Windows and Microsoft 365 environments
- Perform laptop imaging, refreshes, and device deployments
- Manage incidents and requests using Service Now (SNOW) ticketing system
- Support device and systems management, including setup, configuration, and troubleshooting
- Maintain accurate asset management records for laptops and peripherals
- Partner with internal IT teams to elevate and resolve complex issues as needed
- Assist with basic reporting and documentation related to devices, tickets, and inventory
- 2–5 years of experience in Deskside / Desktop / End User Support (Level 1–2)
- Strong hands-on experience supporting Windows and Microsoft 365 environments
- Proven experience providing executive or VIP (C suite) support
- Experience with Service Now (or similar ITSM tools)
- Comfortable performing laptop imaging, refresh cycles, and asset tracking
- Excellent communication skills and professional presence in high-visibility situations
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