Senior Associate, Product Management – Partnerships Customer Experience

• Own the post-acquisition customer experience within Partnerships, enabling new cardholders to spend immediately
• Work with business, design, technology, product, marketing, and external partner stakeholders to develop and launch customer-facing experiences
• Design, build, and launch new capabilities impacting customers across US Card
• Leverage experimentation to improve existing in-market solutions
• Collaborate with technology teams to build acceptance criteria and identify research needs for feature design
• Break down business epics into features and user stories, driving teams toward minimal viable products for valid feature tests
• Use hypothesis-driven data assessment to ensure products and features meet business needs
• Own and prioritize feature development roadmaps while following risk-management processes and procedures
• Conduct research and develop features using new and evolving technology in an agile environment
• Collaborate with designers, technologists, data scientists, and subject‑matter experts to build solutions
• Deliver product platforms by understanding technology trends and architecture strategy
• Participate in horizontal forums and build relationships across technology, design, internal stakeholder, and partner teams
• Articulate product roadmaps, communicate business value to stakeholders, and elevate team results

• Bachelor’s degree or military experience
• At least 1 year of product management experience, or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
• Preferred:
  Bachelor’s degree in computer science or engineering
• 1+ years translating business strategy or analysis into consumer-facing digital products
• 1+ years of experience working on core product platforms powering digital experiences
• 1+ years working with cross-functional teams as a product owner in an agile development process
• Comfortable with ambiguity and eager to learn
• Ability to communicate complex ideas clearly to varied audiences
• Ability to organize, multitask, prioritize work, and overcome roadblocks
• Customer-focused approach and ability to understand external or internal customer needs
• Ability to learn new technologies and ask for help when needed
• Ability to work with diverse teams and establish long-lasting relationships
• Capital One will not sponsor a new applicant for employment authorization for this position

Demonstrates expertise in product management and agile delivery, with a strong focus on customer experience and collaboration across cross-functional teams. Proficient in translating business strategies into consumer-facing digital products while leveraging data-driven decision-making.

• Product Management Experience
• Agile Development Process
• Cross-Functional Team Collaboration
• Customer-Focused Approach
• Data-Driven Decision Making

• Product Design
• Business Analysis
• Data Science
• Software Engineering
• Feature Development Roadmaps
• User Story Creation
• Hypothesis-Driven Data Assessment
• Technology Trends Understanding
• Digital Product Development
• Risk Management Processes

• Communication Skills
• Organizational Skills
• Multitasking
• Relationship Building
• Adaptability

• Bachelor’s Degree
• Military Experience

• Customer Experience
• Consumer-Facing Digital Products
• Agile Environment
• Product Platforms
• Stakeholder Engagement