Implementation Analyst

The Implementation Analyst will drive value to the Open Gov customer and deliver a complete, quick and smooth implementation by leveraging product knowledge and expertise, and making solution recommendations. This role is responsible for driving a successful customer implementation from start to finish, setting the foundation of their Open Gov platform, and promoting maximum value for their investment in Open Gov.

• Drive and manage new customer implementations from start to finish, providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training, and all other requirements defined through a customer’s implementation.
• Be the primary technical point of contact for new customers deploying Open Gov, or those expanding to implement additional functionality.
• Interact directly with government leaders daily, guide them through the process, and empower them to become advocates and successful administrators of their Open Gov software platform.
• Understand customer pain points and partner with cross‐functional teams to simplify, enhance and automate existing processes that will improve customer workflow.
• Become an expert in governmental processes across multiple states.
• Work closely with the engagement and adoption team to facilitate and drive a consistent customer experience and ensure successful training for new customers.
• Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies.
• Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure Open Gov is a “must‑have solution.”

• 2+ years of experience in software implementation consulting or transferable work with external clients.
• Knowledge and experience in analyzing and reporting large volumes of financial and operational data, and familiarity with government operational concepts and practices.
• Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers.
• Strong skills in conceptualization of patterns, modeling, and design.
• Strong Excel skills, including functions/formulas for formatting data such as V‑lookup, pivot tables, error‑checking, and developing properly formatted reports. ETL tools, ETL report creation, macros, and Visual Basic are desirable.
• Track record of working in a fast‑paced environment while balancing internal procedures and process improvements, and collaborating with team members.
• Ability to adapt to a rapidly changing product and respond strategically to customer needs.
• Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service.

Chicago, IL: $77,000 - $87,000 base salary, plus a variable component earned based on company and individual performance.