Director of Membership and Community Involvement
Listed on 2026-07-13
-
Management
The Director of Membership & Community Engagement provides strategic leadership for all membership operations while creating an exceptional member experience that advances the mission of the Stephens Family YMCA. This position is responsible for membership recruitment and retention, member engagement, scholarship administration, community partnerships, membership technology, marketing collaboration, and leadership of the Member Services team.
As a member of the Senior Leadership Team, this position works collaboratively across all departments to ensure operational excellence, outstanding customer service, and a welcoming environment where every individual feels they belong. The Director serves as an ambassador for the YMCA throughout Champaign County while modeling the YMCA's core values of Caring, Honesty, Respect, and Responsibility.
- Bachelor's degree in Business Administration, Nonprofit Management, Recreation, Marketing, Hospitality, Medical Services, Human Resources, or a related field.
- Five (5) to ten (10) years of progressively responsible leadership experience in customer service, membership services, hospitality, nonprofit management, recreation, or a related field.
- Demonstrated success leading, supervising, coaching, and developing teams.
- Strong interpersonal, communication, presentation, and relationship-building skills.
- Excellent analytical, organizational, and critical-thinking abilities.
- Ability to interpret membership trends and make data-driven decisions.
- Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
- Proficiency with Microsoft Office Suite, spreadsheets, membership databases, and business software.
- Ability to establish collaborative relationships with diverse community organizations and stakeholders.
- Ability to communicate effectively with members, volunteers, staff, community partners, and the public.
- CPR/AED and First Aid Certification within 30 days of hire and maintained throughout employment.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).