Branch Operations Manager; Champaign

Job Description

A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. They are responsible for managing staff, implementing operational policies, and achieving performance goals. Their role also includes monitoring performance metrics, identifying areas for improvement, and contributing to the overall success of the branch and the organization.

• Operational Management:
  Overseeing daily branch execution and operations, ensuring timely and quality service delivery.
• Ensuring a safe workplace is provided for all associates by ongoing training and adherence to company policies.
• Preparing composite reports from individual reports of subordinates.
• Translating district-level goals into daily priorities at the branch level, ensuring alignment and focus.
• Supervising technician teams and handling local issue resolution.
• Leading daily huddles to surface field-level issues and reinforce coaching provided by the District Manager.
• Staff Management:
  Managing and leading branch staff, including hiring, training, performance evaluations, and development.
• Recruiting, interviewing, and selecting personnel needed to efficiently staff the service function.
• Evaluating performance, making salary recommendations, and administering disciplinary actions consistent with company policy.
• Planning and conducting new hire and ongoing training for service personnel in customer service skills, technical skills, safety policies, and procedures.
• Customer Service:
  Serving as the face of the branch for customer satisfaction through efficient service delivery and addressing customer inquiries and issues.
• Ensuring branch-level processes enable positive customer relationships and that employees engaging with customers are doing so in an appropriate way.
• Coaching and developing lawn specialists and trainees.
• Working with other managers to identify ways to reduce customer cancellations.
• Setting customer context for the team and assisting the team in preparing required materials and presentations for interactions with the customer team.
• Compliance:
  Ensuring adherence to company policies, as well as federal, state, and local regulations.
• Monitoring and ensuring proper licensing of production staff.
• Financial Management:
  Managing budgets, forecasts, and financial performance metrics for the branch.
• Performance Analysis:
  Analyzing operational data to identify trends, challenges, and opportunities for improvement.
• Strategic Implementation:
  Developing and implementing operational strategies to drive efficiency and optimize branch performance.
• Team Leadership:
  Fostering a positive branch culture, promoting employee engagement, and driving team success.
• Monitoring and positively impacting Associate Engagement and Culture Initiatives.
• Process Improvement:
  Identifying and recommending process improvements to enhance efficiency and profitability.
• Examining associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.

• Leadership and Management:
  Strong leadership skills to effectively manage and motivate a team.
• Operational Expertise: A thorough understanding of branch operations and business processes.
• Customer Service:
  Excellent customer service skills and a commitment to providing a positive customer experience.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills.
• Analytical
  
  Skills:
  
  Ability to analyze data, identify trends, and make data-driven decisions.
• Financial Acumen:
  Understanding of financial management principles and budgeting.
• Problem-Solving:
  Ability to identify and resolve operational issues and challenges.
• Compliance Knowledge:
  Familiarity with relevant regulations and compliance requirements.
• Adaptability:
  Ability to adapt to changing business needs and implement new strategies.

• Associate's degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
• 2+ years of supervisory management experience required.
• Valid, permanent driver's license from state of residence.
• Must be 21 years of age by date of hire.

• Leadership and Team Management:
  Guiding, mentoring, and inspiring the branch associates and Service Managers to achieve goals and foster a culture of success.
• Recruiting talented individuals, fostering collaboration, and promoting a positive work environment.
• Operational Excellence:
  Identifying and eliminating inefficiencies and bottlenecks in workflows to improve productivity and quality.
• Utilizing systems and tools to optimize operations and track performance.
• Ensuring adherence to company policies.