Director, Operations Excellence

Built with Intent. Driven by YOU.

Company:
Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

As a strategic business partner, the Director of Operations Excellence Training designs and coordinates education programs aimed at developing and reinforcing Operational Excellence and the WoW Operating Way. The Director will drive the strategic direction of our learning curriculum and is responsible for analyzing the training needs and gaps in the organization while overseeing training delivery for Operations.

This individual will leverage significant Operational experience and collaborate with leaders in Operations and other departments to identify learning opportunities, to build effective learning and development content and programs, and to measure the success of such programs that help drive individual, team, and business performance across multiple platforms. Additionally, this individual will partner with Continuous Improvement and HR to drive development, engagement, and retention of employees throughout the organization.

• Drive the strategic direction of the learning and development function to deliver engaging learning experiences, continuous improvement, and optimal business results.
• Evaluate existing training programs for impact and alignment with functional needs.
• Research and evaluate new learning theories, resources, and innovations to enhance our L&D capabilities; provide thought leadership and recommendations on effective development practices.
• Identify, design, develop, implement, and facilitate learning and development programs and initiatives utilizing various platforms to improve the performance and engagement of our people, with a primary focus on service excellence and customer experience, based on current and future capability requirements.
• Keep up with both business and functional knowledge; collaborate with internal and external resources to deliver best-in-class development programs to team members while applying adult learning principles.
• Analyze past- and current-year training requirements to prepare an annual budget.
• Craft engaging communications about training programs to encourage participation and highlight the value.
• Mobilize executive management to champion training and organizational development initiatives.
• Ensure overall training integrity through monitoring, feedback, testing, evaluation and ongoing analysis of key metrics, including ROI; recommend appropriate adjustments.
• Evaluate program effectiveness and ensure that programs support the overall strategy.
• Cultivate and manage outside vendor relationships as needed.
• Manage and lead enterprise-wide training projects.
• Oversee the development of training materials and aids to support and reinforce learning objectives.
• Develop and lead change management initiatives and new program/system deployment strategies.
• Work with managers and team members to solve specific training challenges both through one-on-one interaction and group learning to improve both organization and individual performance.
• Oversee all field learning nationally by leading a team of direct reports locally and in the field and by building an internal network of trainers.

• Bachelor’s degree required;
  Master’s degree in Business, Human Resources, Adult Education, Instructional Design or related field or combination of education and experience preferred.
• Minimum ten (10) years of progressive Operations experience
• Experience…