Assistant Manager

An Assistant Store Manager exemplifies professional integrity, strong leadership skills, business acumen, knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while supporting the management of daily business operations. An Assistant Store Manager must exercise discretion and independent judgment regarding matters that significantly impact business operations.

• Assist the Store Manager in overseeing daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
• Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
• Assist in analyzing and monitoring key performance indicators (KPIs) to track shop performance and identify areas for improvement.
• Assist in developing and implementing strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals.
• Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes, but is not limited to, achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and resolving customer concerns and complaints promptly and effectively.
• Assist with overseeing, analyzing, managing, and controlling inventory levels and shrinkage, business costs and expenses, responsible P-Card use, payroll management, and injury and damage claims to support business objectives and meet budget targets.
• Act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.
• Assist with analyzing, reducing, and minimizing workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices.
• Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
• Ensure that store employees maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
• Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
• Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.

• Perform other duties as assigned.

• Supervise store employees, including the authority to direct work, train, develop, mentor, support, evaluate, and effectively discipline employees, in collaboration with the Store Manager, to ensure high-quality workmanship, customer satisfaction, and a strong workplace culture.
• Participate in and provide recommendations, which are given particular weight, for the hiring, firing, advancement, promotion, or any other change of status of other employees.
• Communicate and collaborate with the Store Manager on significant employment decisions, including hiring, termination, promotion, demotion, changes in pay, and formal corrective action, before those decisions are made or communicated to the affected employee. The Store Manager retains ultimate authority over all employees at the store.
• Support the Store Manager in fostering a strong, inclusive,…